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Common Errors Encountered When Using Web-Link II
  1. Error #-2146959355: 006~ASP 0177~Server.CreateObject Failed~80080005


This error will be received when either the HAI Communications Service has not completely loaded, or, when the HAI Communications Service is not running.  Testing with version 4082 has shown that it takes approximately 20-30 seconds for the completion of loading “after” you see HAI Communications Service when passing the mouse over the icon.  You can reduce the overall loading time by “un-checking” the boxes for “Retrieve Setup” and “Retrieve Names” on the advanced tab of the HAI Communications Service properties.


  1. Server object error 'ASP 0177:800401f3'

Server.CreateObject Failed

The call to Server.CreateObject failed. The requested object instance cannot

be created.


This error is rarely seen, and can simply be resolved by re-installing the software.


  1. HTTP Error 403

403.9 Access Forbidden: Too many users are connected


This error indicates that too many people are currently connected to the server computer.  Although that is rarely the case, users not properly logging out of the software can precipitate this issue.  Simply rebooting the server computer should resolve this issue.


  1. Error#-2147024891: Access is denied


This is a permissions error and will be received in most instances where the software can not successfully negotiate permissions.  Some of the most common are:


    1. When attempting to add/edit/change channelsright click on the channels.xml file in the Web-Link web directory (c:\inetpub\wwwroot\web-link) and select "Properties".  Click the "Security" tab and select "Everyone".  Under "Permissions", check the "Write" check box to allow write permission for this file, then click "OK".
    2. Service Pack 2



Expand "Component Services"

Expand "Computers"


Right-Click on "My Computer" and choose Properties

Choose the "Default Properties" tab

Check the "Enable DCOM" option

Choose the "Default COM Security" tab

Choose the "Edit" button for Access Permissions

Add the IUSR_xxxxx account and give it "Allow" access permissions

Choose the "Edit" button for Launch Permissions

Add the IUSR_xxxxx account and give it "Allow" access permissions

Add the IWAM_xxxxx account and give it "Allow" access permissions

Close the Properties page


Expand "My Computer"

Expand "DCOM Config"

Right-Click on "Web-Link Server" and choose "Properties"


On the "General" tab verify that "Default" is selected.

On the "Security" tab choose default for Launch Permissions

On the "Security" tab choose default for the Access permissions

On the "Security" tab choose Customize for the configuration permissions

Choose "Edit" to configure permissions

Choose "Everyone" (add it if necessary) and give it "Full Control".  Choose OK

Choose the "Identity" tab

Select "The Interactive User".  Choose OK.




    1. Web Sharing – If web sharing is not enabled, with a Web-Link alias, this error can be received.  Using Windows Explorer, navigate to C:\Inetpub\wwwroot\Web-Link, right click on Web-Link and select Properties from the drop down menu, and check the Web Sharing tab.


  1. Error #40: An attempt to acquire a network resource failed.  The startup of Video-Link broadcasting has been aborted.


This error is typically related to the port being used to broadcast video.  By default, Web-Link sets Port 8080 for video broadcast.  If other system devices are using this port, you will receive this error.  Use the Media Encoder to find a free port and make the appropriate change on the Video tab of the HAI Communications Service.


  1. Active Server Pages, ASP 0134 (0x80004005)

The object has an invalid ProgID of 'MSWC.MyInfo'.

//global.asa, line 1


This error is rarely seen.  You will only encounter this error when Web

Link is installed on a computer where Windows XP Pro has been installed

“over” Windows 2000, that has the IIS component installed.  When IIS is

installed on Windows 2000, a “global.asa” file is installed under

C:\Inetpub\wwwroot.  Simply rename this file, changing the “.asa” to “.as2”

will resolve the issue.


  1. Error # -1072889827: Failed to open a file


The only time this error will be encountered is when Web-Link version 2084 is installed on an XP Pro computer.  You can resolve this by enabling “Web Sharing” for the Web-Link folder properties under C:\Inetpub\wwwroot\Web-Link.

  1. Error # -2147467231


You will receive this error anytime the software can not successfully negotiate a command.  This typically caused by making changes within the controller and not updating the HAI Communications Service.  This problem can be quickly resolved by logging out of Web-Link, opening the HAI Communications Service properties, selecting the Advanced tab, and clicking on either/or the “Retrieve Setup” and/or “Retrieve Names” buttons.


  1. Error # - 2147467259


This error is generated after attempting to operate a command in Web-Link (turning on a light), and is directly related to a loss of communication between the controller and Web-Link.  Although the HAI Communications Service may appear to be running, valid communication has stopped.  Stopping and re-starting the server will resolve this error.  NOTE:  If this is happening on an Omni/Omni Pro controller, check the firmware.  Anything lower than version 1.8 should be replaced.


  1. Error #2 – Unable to obtain valid format details from server


You can receive this error under 3 circumstances:

    1. Attempting to use Web-Link version 0909 with an Omni II series controller
    2. Non-alphanumeric symbols used in naming control devices
    3. Using anti-virus software where the “Script Blocking” feature has not been disabled.


  1. Error #3


Rarely seen anymore, this error is directly related to running an older version of Web-Link (prior to 3052) on a computer using Media Player 9.  Simply updating the Web-Link to the current version will resolve this.


  1. << OLE Object: Picture (Metafile) >> Error #16410: 006~ASP 0177~Server.CreateObject Failed~The server process could not be started because the configured identity is incorrect.  Check the username and password.

 << OLE Object: Picture (Metafile) >>

Please specify the correct user name and user code.

This error is usually related to the use of Terminal Services, but has been associated with Service Pack 2 also.  If the application of #4 above does not provide resolution, then Terminal Services, or other similar software, is the culprit.  Simply disabling Terminal Services will resolve this issue.  If Terminal Services is a necessity, have the customer set up Web-Link as a service.

  1. Error # 2146828283

This error is directly related to incompatible WDM drivers for the Hauppauge video tuner.  Updating the drivers will resolve.

  1. ERROR # 2146828218

This error may be encountered when attempting to delete videos.  It is caused by insufficient permissions with regard to the Video folder in the Web-Link directory under C:\Inetpu\wwwroot\Web-Link\Video.  Applying the same fix as Step 4a above will resolve this issue.

  1. Error # - 1072882841 No Profile Set in Source Group

This error is received when attempting to access the video component within Web-Link , and is related to a missing or incompatible setting within the Video properties tab of the HAI Communications Service.  Check that the video driver is supported (Hauppauge), that a valid audio driver is selected (required), and that the configuration is a known working codec (Video for web server – 56 Kbps or Video for email and dual channel isdn – 128 Kbps).

  1. Error # - 2147467238: 006~ASP 0177~Server.CreateObject Failed

This error has been reported when accessing the Web Client in Windows 2003 Server.  The cause was due to a setting within the customer’s firewall software.



Article ID: 577